Refund & Cancellation Policy

1. Try before you pay

Every new installation includes a one-time free trial of 40 minutes of interview time — enough for a real interview, not a demo. No account and no card are needed. We would much rather you found out whether AMI suits you before spending anything.

2. Cancelling

You can cancel at any time, and you never need to email anyone to do it:

• Open AMI, go to the Account tab, and choose Cancel plan.
• Or use the billing portal linked from the same tab, under Update payment.

Cancelling stops the next renewal. It does not cut off access you have already paid for. Your plan stays active until the end of the current billing period — the application shows you the exact date — and then reverts to the free tier. We do not delete your account or your settings.

Changed your mind? Resubscribe at any time from the same screen.

3. Refunds

If you are unhappy with AMI, contact us within 14 days of a payment and we will refund that payment in full. You do not need to justify yourself, and we will not ask you to jump through hoops.

Beyond that window we look at each request on its merits and will still refund where it is fair — for example if the service was substantially unavailable during a period you paid for, if a renewal was charged after you had cancelled, or if you were charged twice for the same period.

Two things we will not refund, stated plainly so they are not a surprise:

• A period you have already used substantially and were satisfied with, requested long after it ended.
• Access removed because of a serious breach of section 4 of our Terms of Service.

Where an outcome is genuinely arguable, we would rather refund than argue.

4. How to ask for a refund

Either route works and both reach a human:

• Email support@myamiapp.com from the address on your account, saying roughly when you paid. You do not need an invoice number, though it helps.
• Or contact Paddle directly at paddle.net. Paddle is the Merchant of Record for our orders and can process a refund without going through us.

We aim to reply within two business days. Once a refund is approved, Paddle returns the money to the original payment method; how quickly it appears depends on your bank, and is typically a few business days.

5. Who you are actually buying from

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service enquiries and handles returns. Your payment appears on your statement as PADDLE.NET* AMI — that is us, not an unfamiliar charge. Your purchase is also covered by Paddle’s buyer terms.

6. Your statutory rights

Nothing here reduces any right you have under consumer law. Depending on where you live you may have a legal right to cancel a digital purchase within a set period, and that right applies regardless of what this page says. Where our policy and your legal rights differ, whichever is better for you applies.

7. Contact

Mahmoud Zehri
Doueir Main Street, Nabatieh 7104, Lebanon
support@myamiapp.com